Cplus Media LLC · TubVox
Refund & Cancellation Policy
TubVox subscription renewal, cancellation, digital credit and refund rules for purchases processed by Stripe.
Effective date: 2026-06-22
1. Renewals
Paid subscriptions renew at the monthly or annual interval shown at checkout unless canceled before renewal. Prices, minutes, frequency and taxes are disclosed before purchase.
2. Cancellation
Cancel through the Stripe billing portal or contact [email protected]. Cancellation normally takes effect at period end. Deleting the extension or account does not itself cancel Stripe billing.
3. General refund rule
Immediately supplied digital translation, speech, premium voice and usage-credit purchases are generally non-refundable after delivery or use. This does not limit non-waivable statutory rights.
4. Cases reviewed
We review duplicate or unauthorized charges, incorrect plan or amount, undelivered purchases, confirmed material system failure and refunds required by law. We may refund, reverse a transaction or restore credits.
5. One-time credits
Credit packages are non-transferable, have no cash value and are generally non-refundable after delivery or use except where duplicate, unauthorized, incorrectly delivered or legally refundable.
6. Submitting a request
Email [email protected] with account email, Stripe receipt or transaction ID, date, amount and an explanation. Never send a full card number, password or security code.
7. Timing
We aim to acknowledge billing requests within two business days and evaluate complete requests within five business days. Approved refunds return through Stripe; bank processing may take longer.
Language notice
This translation is provided in full for accessibility. If interpretations conflict, the English version controls, without limiting mandatory consumer rights in your country.